Kevin James

Kevin has over 25 years of experience, across a broad range of industries, including retail and specialty pharmacy sales and operations, government programs, regulatory compliance, auditing, account management, managed care contracting, and claims adjudication. As CEO of Heritage, his focus is providing strategic direction and supporting the leadership team responsible for developing and implementing programs that positively change people’s lives.

Kevin is tasked with supporting his leadership team in designing, implementing, performing, and completing activities to maintain and improve the quality, compliance, and cost-effectiveness of Heritage’s medical and pharmacy benefit business lines. He oversees day-to-day clinical service operations, provides support to the Clinical Staff, Account Management, and Customer Care Teams, monitors and measures the impact of business initiatives and provides suggestions and direction to ensure appropriate, efficient services are provided to customers.