Hero Guest
Juan Carlos Gonzalez Lazcano is a skilled professional with extensive experience in customer success and sales strategy, currently serving as a Customer Success Rockstar at Hero Guest since April 2023. Previously, Juan Carlos held roles such as Customer Success Specialist at Yaydoo and Co-Founder at INFLUYENTE, where responsibilities included key account management and alignment with business objectives. Experience also includes positions at Rappi, Fitco, and La Abeja Reyna, focusing on sales negotiation, business development, and client management. A background in customer service and leadership was further developed during a Cultural Representative Program at Walt Disney World. Juan Carlos holds a degree in Creation and Development of Businesses from Tecnológico de Monterrey and a Master's in Business and Marketing from La Salle BCN.
Hero Guest
Somos la plataforma líder en capacitación de staff de restaurantes a través de cursos ágiles desde el celular. Hero Guest prende el chip de ventas a todo el equipo para mejorar la rentabilidad del negocio. Mejora costos de operación. -Enfoca a gerentes y staff senior a liderar el negocio -Reduce costos de rotación y viáticos que pueden substituirse con tecnología Incrementa ventas. -Enseña a vender productos insignia desde el primer día -Estandariza ventas sugestivas mejorando el cheque promedio por transacción Capacitar al staff desde su primer día de trabajo es clave para motivarlos y enfocarlos en lograr las metas del negocio.