Jeff English

Jeff English is a seasoned professional in customer success with extensive experience across various companies, notably serving as Customer Success Team Lead and Senior Customer Success Manager at HeroDevs since May 2025, where Jeff focuses on helping organizations maintain compliance with sunsetted open-source software. Earlier roles include Strategic Enterprise Customer Success Manager at Talkdesk and Senior Customer Success Manager at Genesys, contributing to exceptional customer experiences. At Tangoe, Jeff held multiple positions, including Client Success Director and Senior Client Success Manager, where efforts led to increased client retention and satisfaction for major accounts. Jeff's career began at American Red Cross and includes project management roles with Unisys and Step 9 Software Corporation. Jeff holds a degree from the University of North Carolina at Charlotte, obtained in 1999.