Keita Kato

Keita Kato has extensive experience in customer success and operations management. Currently serving as Support Manager and Operations Manager at HERP, Inc. since June 2021, Keita is responsible for Customer Success Operations and Revenue Operations. As a Product Owner, Keita has focused on Access Control and refining operations for customer success. Previously, at Salesforce from April 2017 to September 2021, Keita held roles including Program Success Guide and Customer Success Manager, designing customer journeys and achieving renewal targets. Earlier experience includes positions at 東京ドームホテル as a Captain and at 学生NGO HaLuz, where Keita organized educational and fair trade projects in East Timor. Keita also interned at 株式会社イマジナ, contributing to various marketing and research tasks. Educational background includes a degree from Hosei University.