Frances May Bacali is an experienced Incident Manager with a strong background in IT service management and incident response, currently working at Hexaware Technologies since May 2023. Prior experience includes leading incident management at DXC Technology, where Frances successfully implemented API solutions, and as an IT Service Management Officer at BancNet, Inc., focusing on ITIL/ITSM processes. Frances also held incident management roles at Aspire Zone Foundation, ensuring compliance with ISO standards, and provided crucial support in various capacities at Siemens IT Solutions and Services. Frances holds a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Central Philippine University, completed in 2004.
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