Emma Melando

Emma Melando has a diverse work experience spanning over two decades. Emma currently holds the role of Chief Marketing and Experience Officer at HFS Research, starting in June 2023. Prior to this, they worked at KPMG LLP as a Marketing Director for seven years, from July 2016 to June 2023. Before that, they held the position of Associate Director, Marketing at KPMG from October 2015 to July 2016. Emma also has a significant tenure at PA Consulting Group, where they served as the Global Head, Managing the Customer Experience and Alumni relations. Emma was responsible for managing a CEO sponsored program aimed at improving customer experience, as well as overseeing PA's global Alumni program. Emma was actively involved in client experience initiatives, internal and external communications, and events management. Additionally, Emma worked as a Marketing Manager for Asia Pacific at PA Consulting Group from May 2003 to May 2006.

Emma Melando attended UNSW from 1997 to 2000, where they pursued a Bachelor of Commerce degree with a focus on Marketing and Hospitality Management. Prior to their time at UNSW, their education history is unknown as there is no information provided about their earlier education or the institution they attended.