HGEM
Steven Pike has worked in various roles and industries throughout their career. Steven started in 1986 at Waitrose, where they served as a Branch Manager, overseeing large teams and managing customer-facing operations. In 2001, they joined NHS South West as a Project Manager, before moving on to Kallidus in 2006, where they worked as a Project Manager until 2016. From 2005 to 2018, Steven worked as a Business Change Consultant at AMBER TO GREEN LTD. Since 2008, they have been the Managing Director at HGEM, leading the development of software products and services for the hospitality industry.
Steven Pike earned a Masters degree in Business Administration (MBA) from the University of Bath School of Management in 2000.
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HGEM
HGEM works closely with hospitality companies to measure and improve their guests' experience. Their core services include mystery guest assessments, building highly customisable feedback sites, tracking online reputation, and bringing all the data together into one, award-winning Guest Experience Management platform – The Hub – which allows for various teams, from operations to marketing, to draw actionable insights that help increase customer loyalty, reach new customers, and ultimately to grow revenue. HGEM, which stands for Hospitality Guest Experience Management, have made it their mission to empower hospitality companies with data-led insights into their operational efficiency and guest perceptions, which are key to being successful in such a competitive and rapidly changing market, and today work internationally with over 10,000 restaurants, pubs, hotels, cinemas and caterers, including many well-known brands such as wagamama, Brewdog, Peach Pubs, and local high street institutions Pret a Manger and Pizza Express.