Timothy Tobias

Timothy Tobias has a diverse work experience in the technology industry. Timothy started their career at Celerant Technology where they worked as a Software Support Technician and later as a Software Support Team Lead from 2014 to 2016.

Timothy then joined High 5 Games and held various roles. From 2016 to 2018, they served as an IT Support Specialist, providing technical support to all levels of staff, including C-Level executives. Timothy also managed and maintained the company's IT infrastructure and devices.

In 2018, Timothy transitioned to the role of Technology Operations Engineer at High 5 Games, where they were responsible for Active Directory administration, Exchange Management, and providing technical support across different platforms and systems.

Later, they took on more leadership responsibilities and became the Lead of Tier 1 Support from 2021 to 2023. In this role, they oversaw the support team and resolved issues submitted by external casino operators.

Currently, Timothy is working as the Manager of Tier 1 Support at High 5 Games. Timothy continues to oversee the support staff, monitor production environment metrics, and work on configuration changes for deployments.

Throughout their career, Timothy has demonstrated strong technical skills, effective problem-solving abilities, and a dedication to providing excellent customer support.

Timothy Tobias obtained their Bachelor's degree in Mathematics and Computer Science from the City University of New York-College of Staten Island, completing their education between 2009 and 2014. Furthermore, they have additional certifications, including "Now You See Me: GCP monitoring with Datadog" from Qwiklabs obtained in October 2022, and multiple certifications from Jamf, including "Certified JSS Administrator" obtained in June 2017, "Certified Casper Expert" obtained in February 2017, "Certified Casper Administrator" obtained in January 2017, and "Certified Casper Technician" obtained in December 2016.