Derek Hawkins

Derek Hawkins is an experienced professional in customer support and sales, currently serving as the Manager of Tier 1 Customer Support at Qualia since September 2019, where also worked as a Customer Success Representative. Prior to this role, Derek held the position of Luxury Sales Consultant at Concierge Auctions from October 2018 to August 2019. With a solid background at Time Warner Cable from September 2010 to August 2018 as Customer Solutions Supervisor, overseeing a team to provide exceptional service and maintain customer relationships, and as a Retention Representative, Derek has developed strong expertise in customer relations. Derek holds a Bachelor of Business Administration (BBA) in Management from Prairie View A&M University, earned between 1994 and 1998.