Zachary M.

Zachary M. serves as the Global Vice President of Customer Success at UpGuard since May 2025 and holds an advisory role on the Advisory Board for the Customer Experience Certificate Program at Valparaiso University since September 2023. Additionally, Zachary is a board member at Growth Seekers and part of the Navigators Executive Network at High Alpha, which supports emerging B2B SaaS companies. Previous roles include Chief Customer Officer at Maropost and Terminus, where significant customer success initiatives were implemented. At SAP Customer Experience, Zachary led the global client success team for emarsys, achieving remarkable net retention rate growth. Earlier experience includes leadership positions at Salesforce, overseeing customer success operations across various regions and teams for multiple high-profile clients. Zachary holds an MBA in Organizational Leadership from Butler University and a BS in Business Management, focused on International Finance and Economics, from Purdue University.