Higher Information Group
Tyler Kennedy is an experienced Information Technology professional currently serving as the Information Technology Help Desk Manager at Higher Information Group since September 2019. Prior roles include Help Desk Team Lead at Randstad USA, where responsibilities involved documenting calls, training analysts, and providing coaching for performance improvement. Tyler's background also features IT Hardware experience at TreCom Systems Group, Inc., and leadership as a Technician (Team Lead) at PennDOT, where training and anomaly reporting were key responsibilities. Additional experience includes working as an IT Technician at e&e IT Consulting Services, Inc., and as a Help Desk Analyst at Technisource. Tyler graduated from Cumberland Valley High School in 2006 and has further education from New Horizons.