Higher Information Group
Tyler Kennedy is an experienced Information Technology professional currently serving as the Information Technology Help Desk Manager at Higher Information Group since September 2019. Prior roles include Help Desk Team Lead at Randstad USA, where responsibilities involved documenting calls, training analysts, and providing coaching for performance improvement. Tyler's background also features IT Hardware experience at TreCom Systems Group, Inc., and leadership as a Technician (Team Lead) at PennDOT, where training and anomaly reporting were key responsibilities. Additional experience includes working as an IT Technician at e&e IT Consulting Services, Inc., and as a Help Desk Analyst at Technisource. Tyler graduated from Cumberland Valley High School in 2006 and has further education from New Horizons.
Higher Information Group
Higher Information Group started as a company focused on managing information throughout the document lifecycle. The company was founded 1969 as Harrisburg Copiers with a focus on providing clients with traditional business equipment. The company’s business model, practices, and expertise evolved. In 2001, the company was purchased by John G. Frisch, the current Owner and President of Higher Information Group. Today, HIG continues to grow and formulate new services that help businesses manage information, maintain compliance and develop processes that increase efficiency throughout the organization. HIG provides clients with services across six divisions including Business Equipment, IT Services, Recycled Shredding, Document Storage, Print & Mailing Services, and Marketing Services.