Katie L.

Katie L. currently serves as the Director of Operations and Services Delivery at HigherEchelon, Inc., where responsibilities include leadership, strategy, program and project delivery, process development, business development, marketing, and branding activities since August 2019. Previously, Katie held the position of Lead Salesforce Consultant and Certified Change Practitioner, managing multiple projects and leading up to 11 direct reports. Prior experience at Aramark spanned over 13 years, where Katie excelled as a Senior Success Manager, Manager of Sales Effectiveness, and Business Development Analyst, contributing significantly to Salesforce.com adoption across 15 countries and overseeing user support and training. Additionally, experience includes roles in restaurant management and coaching at CrossFit Love. Katie earned a Bachelor of Science in Hospitality Administration/Management from Cornell University in 2006.