Lacey Parsons

Lacey Parsons is an experienced professional in client management, currently serving as the Director of Client Management at Highmark Health since March 2020. In this role, Lacey focuses on strategic activities related to client retention, growth, and profitability, while also motivating and developing sales personnel to meet corporate objectives. Prior to this position, Lacey held various roles at Highmark Inc. from September 2004 to March 2020, including Senior Client Manager, where responsibilities involved client retention and profitable growth through data analysis and strategy development. Previous roles also include managing a specific book of business as a Client Manager, supervising customer service operations, and serving as an Internal Sales Representative at Blue Cross Blue Shield, providing health insurance information to prospective customers.