Raymond Reed

Raymond Reed possesses extensive experience in customer service and workforce management across various telecommunications companies. Currently serving as a Senior Call Center Coordinator at Highmark Health since October 2017, Raymond previously held positions at T-Mobile as a Store Manager, where responsibilities included managing sales targets and customer relations. Prior to that, at Continuum Managed Services, Raymond developed the Workforce Management department and created key policies, while earlier roles at Verizon Wireless saw contributions as a Resource Management Analyst and Sales Operations Coordinator. Raymond's career began at Sprint, where leadership as a Store Manager led to substantial team performance improvements. Raymond holds an Associate's degree in Computer Aided Drafting from Pittsburgh Technical College.