LaQuisha Lowry

LaQuisha Lowry has worked for five different companies since 2007. At CPA Global LLC, they served as a Software Support Consultant - Tier II and Client Service Advisor from 2007 to 2012. In 2012, they began working for SRA International as a Helpdesk Specialist II. From 2013 to 2015, they worked for TWD & Associates/TMR, Inc. as an Application Systems Analyst II. From 2015 to 2016, they were a Helpdesk - Afterhours Computer Security at the Bureau of Labor Statistics. Since 2016, they have been with Highrise Consulting, Inc., where they have served as a Team Lead, Business Analyst, Service Desk Quality Assurance, Business Team Liaison, and Service Desk Trainer. In their roles, they have monitored call and ticket volumes, ensured tickets were properly assigned and categorized, overseen ticket coordinator queues, identified back-ups, understood client project and/or product business goals, aligned and articulated product visions/goals, established product backlogs, collaborated with cross-functional teams, monitored system alerts and logs, provided software asset management support, created user accounts, transferred licenses, monitored network operating systems functionality, assisted with Active Directory password resets, and provided high quality front line support.

LaQuisha Lowry's education history includes a Diploma from Northwestern High School obtained in 1999, followed by a period of study at Prince George's Community College. In 2021, they began pursuing a Bachelor of Business Administration - BBA in Business Administration and Management, General at the University of Maryland. LaQuisha is also in the process of obtaining a PMP Certificate from the University of Maryland. Additionally, LaQuisha has obtained certifications from Pearson in Collaboration and Teamwork, Communication, Critical and Creative Thinking, Leadership, and Social Responsibility, as well as Internet Business Associate IBA v2.0 and Site Development Associate v2.0 certifications. LaQuisha also holds a CIW Web Foundations Associate certification from Certification Partners, and is in the process of obtaining a Project Management Professional (PMP) certification from the University of Maryland.