Erica Richmond has a robust background in customer success and sales enablement, currently serving as Principal Customer Success Manager & Services Executive at Highspot since July 2017, after progressing through various roles including Senior Services Executive and Services Executive. At Highspot, Erica is dedicated to delivering exceptional customer experiences by collaborating across departments, with a focus on creating breakthrough products that improve workplace efficiency. Previously, Erica worked at TripAdvisor as a Sales Enablement Strategist, leading the implementation of a content management platform and overseeing internal sales communications. Erica holds a degree in Policy Studies and Citizenship & Civic Engagement with a minor in Marketing and Global Social Entrepreneurship from Syracuse University.
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