Wellington Silva

Wellington Silva is a seasoned professional with extensive experience in strategic planning, customer experience, and process improvement across various industries. Currently serving as the Strategic Planning Coordinator at Hilab, Wellington oversees commercial planning and performance analysis while implementing key management indicators. As a podcaster at Liderai, discussions focus on leadership, conflict management, team development, and continuous improvement. Previous roles include Customer Experience Specialist at Contabilizei and Customer Experience Consultant at Grupo Boticário, contributing to omnichannel experiences and process optimizations. A Six Sigma Black Belt Consultant, Wellington has also managed process enhancement projects at leading organizations, including Votorantim S.A. and Gemba Group. Wellington holds a master's degree in Industrial Engineering and an MBA in Business Intelligence, complemented by a specialization in People and Business Management.