Lauren D.

Lauren D. has a diverse work experience in various roles and industries. Lauren started their career in 2016 as a Quality Control Specialist at EnCode Wireless Communications, where they reviewed construction sites and handled IT issues. Lauren then transitioned to Ronimo Games as a Volunteer Event Planner, organizing and leading community-driven gaming events.

In 2017, Lauren joined OneSupport and held multiple roles, including Tier 2 Tech Support/Mentor, Senior Sales Representative, and Operations Manager. In these positions, they provided technical support, coached and mentored team members, and managed a team of remote customer service representatives. Lauren also excelled in sales, utilizing consultative selling and value-based approaches to exceed sales goals and improve customer satisfaction.

Most recently, Lauren joined Hill Country Tech Guys in 2022 as a Business Development Representative. In this role, they conduct cold outreach, consultatively sells IT solutions, and books meetings with companies in need of IT support.

Overall, Lauren has shown expertise in customer service, sales, team management, event planning, and IT support throughout their career.

Lauren D.'s education history includes attending Chattahoochee Technical College from 2010 to 2014. During this time, they pursued studies in Business Administration and Management, with a focus on General Business. It is important to note that no specific degree was mentioned. In terms of additional certifications, Lauren obtained a certification in "Creating a High Performance Culture" from LinkedIn in January 2022.