D'Arcy Swan

D'Arcy Swan has extensive work experience in IT operations and service management. From 2023, they have been serving as the Group Head of IT Operations at Hill & Smith PLC. Prior to that, they worked at Morgan Advanced Materials as the Global Service Delivery Manager from 2022 to 2023. From 2018 to 2022, D'Arcy was the Global IT Service Manager at KUKA where they managed over 800 virtual machines in Azure and handled various aspects of governance, cost management, and incident/change management. D'Arcy also held positions at Swisslog, Kantar IT Partnership, Millward Brown, deliver-e ltd, and JBA Software Products Limited, gaining expertise in areas such as IT service management, internet technologies, pre-sales, and consultancy. D'Arcy's career spans for over two decades, showcasing their diverse range of skills and experiences.

D'Arcy Swan's education history includes a BSc (Hons) degree in Information Technology from De Montfort University, which was obtained between the years of 1987 and 1992. Prior to attending university, D'Arcy attended Royal Shrewsbury School from 1982 to 1987, though no degree or field of study is specified for that period.

In addition to their formal education, D'Arcy has obtained several certifications. In 2015, they acquired the ITIL® Intermediate certificate in IT Service Operation from BCS, The Chartered Institute for IT. The following year, in 2014, they earned the ITIL® Intermediate certificate in IT Service Transition from the same institution. Prior to these certifications, in 2013, D'Arcy obtained the ITIL® Foundation certificate in IT Service Management, also from BCS. Furthermore, in 2011, they achieved the PRINCE2 Practitioner certification, though no institution is specified for this certification.