Hans Lafeber

Hans Lafeber has a diverse work experience in various roles at Hilti. Hans started as an Account Manager at Hilti Nederland BV in 2000 and later became a (Junior) Product Manager at the company. Hans then moved to Hilti Belux and worked as a Team Leader for Product Marketing, leading the product management team for Electric Power Tools & Accessories. Hans also served as a Team Leader for Strategic Marketing, where they coached a team responsible for pricing, territory planning, and marketing. Hans later became a Customer Service Manager, where they coached service agents and initiated change management to increase teamwork and productivity. Hans then transitioned to the role of Head of Customer Service, focusing on project management for Salesforce.com implementation and remote working account management for small and mid-size customers. Most recently, they held the position of Head of Customer Service, where they coached the full customer service team, implemented a pilot program to change the direct sales approach, and made customer experience measurable with Medallia.

Hans Lafeber obtained their Bachelor's degree in Marketing - International Management from Ichtus Hogeschool Rotterdam in the years 1996 to 2000. Additionally, they have obtained a certification in Essentials of online marketing from Lynda.com, but no details about when they obtained this certification are provided.