Rachel Kaufman

Rachel Kaufman is an experienced professional currently serving as the Director of Customer Service at Hilton Grand Vacations since August 2013. In this role, Rachel is responsible for overseeing HGVC Direct Marketing, including tour and inventory fulfillment, activations, concierge services, quality assurance, and customer care for the Las Vegas departments. Prior to this position, Rachel held various management roles within Hilton Select, including Senior Manager, Manager, Supervisor, and Team Lead. Rachel's career began as an Executive Administrator at Bridges of Light Foundation in 2012. Rachel holds a Bachelor's degree in Critical Media and Cultural Studies from Rollins College, completed in 2012, and an HS Diploma from Amity Regional High School, obtained in 2008.