Becky Ploeger

Becky Ploeger currently serves as the Global Head of Reservations and Customer Care at Hilton since December 2019. Prior to this role, Ploeger held significant positions including Vice President of Sales & Service Strategy at USAA, Vice President of Customer Care at PetSmart, and Vice President of Contact Centers at Express Scripts. Additionally, Ploeger was Vice President of Digital Commerce Customer Care at Kohl's Department Stores and has held various leadership roles related to technology and customer service during tenure at Kohl's and Lands' End. Ploeger began professional career as a Systems Analyst at Fifth Third Bank and earned a Bachelor of Business Administration in Information Systems & Management from the University of Cincinnati Carl H. Lindner College of Business.