Chloe Cooper (Chappenden) is a seasoned professional in customer strategy and engagement, currently serving as the Senior Manager Customer Strategy & Engagement EMEA at Hilton since 2024. They previously held leadership roles at Chalhoub Group, where they focused on CRM and customer experience for Tryano and Saks Fifth Avenue, and at John Lewis, managing various aspects of customer loyalty and CRM. Chloe's academic background includes a BA (Hons) in Business Studies with Marketing from Bournemouth University.
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