Denise Fagan

Denise Fagan is a seasoned professional with over 25 years of experience in technology and operations, currently serving as the Senior Manager of Contact Center Technology Consulting at Hilton Worldwide since March 2000. With a strong background in systems engineering and project management, Denise has been instrumental in designing and implementing global customer contact center solutions and platforms. Previously, in the role of IT Project Manager for Promus Marketing Service Center, Denise focused on standardizing processes to facilitate Hilton's acquisition of Promus, driving revenue growth and operational efficiencies. Prior experience includes serving as a Senior Systems Engineer at Xerox Connect, where Denise provided technical services and created systems for operational support, and as a Multimedia Support Specialist at GE Power Systems, where solutions for training centers were developed and deployed. Denise holds a Bachelor’s degree in Computer Science and Economics from Northern Illinois University.