Terrea Shedrick

Terrea Shedrick is an experienced professional with a diverse background in customer service and technical support. Currently serving as a Reservation Sales Specialist at Hilton Worldwide since June 2016, Terrea excels in ensuring guest satisfaction by adhering to company standards. In addition, Terrea holds the position of ITSO Service Desk Analyst at Prime Technical Services Inc. and contributes as a Product Support Representative at Concentrix, focusing on enhancing customer interactions and troubleshooting issues. Past roles include Helpdesk Analyst at Rollins, Inc., General Clerk at the Department of Veteran Affairs, and Team Member at Chick-fil-A, showcasing strong problem-solving and communication skills across various sectors. Terrea earned a Bachelor’s Degree in Business Administration, Management and Operations from American InterContinental University in 2015.