Aya Essam

Aya Essam has extensive experience in operations and customer relations, currently serving as an Operations Specialist and previously as an Editorial Assistant at Hindawi Publishing since March 2020. Prior roles include Senior Account Manager at Eye Advertising (2019-2020) and various positions at Hindawi Publishing from August 2011 to September 2019, including Editorial Assistant Team Leader and Account Manager. Aya also worked as a Quality Assurance Specialist and Customer Relation Specialist, focusing on enhancing customer experience and workflow efficiency. Early in the career, Aya was a Customers and Partners Representative at Sollerex EG from May 2010 to August 2011. Aya holds a Bachelor's degree in English Language and Literature from Ain Shams University, obtained in 2010.