Diana Grandinetti

Diana Grandinetti is a seasoned executive with extensive experience in contact center operations and human resources. Currently serving as Vice President of Contact Center Operations at HGS - Hinduja Global Solutions since 2022, Diana manages the development and oversight of over 1,000 remote employees across multiple client accounts, focusing on performance metrics and operational profitability. Prior to this role, Diana was Vice President of Human Resources at Global Response, where a significant digital transformation of HR systems was successfully executed to enhance retention and service delivery. Diana's tenure at Sitel from 2011 to 2019 included several vice president roles, where leadership spanned operational support services and financial oversight of substantial client accounts, all while ensuring alignment with corporate strategies and compliance with industry standards. Educational qualifications include a degree from Capella University.