Hinduja Global Solutions
Nikesh Kumar Sinha is a seasoned professional with extensive experience in managing large-scale technology programs and leading teams across various organizations. Currently serving as the Practice Head at HGS - Hinduja Global Solutions, Nikesh oversees a team of over 100 professionals in the Contact Centre as a Service (CCaaS) sector, successfully delivering over 75 projects in Contact Centre Technologies. Previous roles include Head of Strategic Program Office at NFDIL, where significant annual savings were realized through process standardization, and Senior Project Manager at ITC Infotech, specializing in technology transformation with a focus on cost savings. Educational qualifications include a Stepping Up Management degree from Harvard Business School and a Master of Computer Applications from Indira Gandhi National Open University.
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Hinduja Global Solutions
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A global leader in business process management (BPM) and optimizing the customer experience lifecycle, Hinduja Global Solutions (HGS) is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 39,578 employees across 60 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals.