Jessica Roberts

Jessica Roberts has a diverse work experience starting in 2013 as a Spa Manager at Genesis 1 Creation Health&Wellness where they focused on maximizing efficiency and ensuring a positive guest experience. From 2009 to 2021, Jessica worked as a Project Manager at MTI MUSIC SOLUTIONS, where they demonstrated strong organizational skills and oversaw project performance. In 2021, they moved on to Wayward IT Solutions, where they took on the role of Help Desk Team Lead, emphasizing high-quality service and fostering strong relationships with team members. In 2023, Jessica joined Precision Business Machines, Inc. as a Tech- Service Coordinator (TEMP), improving service processes and providing valuable feedback to management. Currently, Jessica is working for HiOperator as a Technical Support Specialist.

Jessica Roberts has a Bachelor's degree in Information Technology Project Management, which they obtained from Strayer University between 2023 and 2027. Prior to that, they pursued a Bachelor of Business Administration (BBA) in Digital Marketing at Parker University from 2015 to 2019. Jessica also holds additional certifications as a Scrum Master Certified (SMC) from the Scrum Alliance, although no specific information regarding the month or year of obtaining these certifications is provided.