Hippo
Rachael Summers has a diverse work experience in various research-related roles. Rachael is currently working at Hippo Digital as the Head of User Research and previously held the position of Principal User Researcher. Prior to that, they worked at the University of Southampton, where they held multiple roles, including Visiting Research Fellow, Faculty Respiratory Research Fellow, Research Fellow, and Health Services Research Fellow. Rachael also worked at the UK Home Office as a Principal User Researcher and Senior User Researcher, and at the NHS Social Care Research Ethics Committee as an Expert Member. Additionally, they worked at NHS Digital as a User Researcher and at St. George's University of London as a PhD Research Student, where they conducted research on COPD and contributed to teaching and mentoring roles.
Rachael Summers has a diverse education history. Rachael started their educational journey at Rother Valley College from 1998 to 2000, where they pursued a City and Guilds NVQ Level 2 & 3 in Hairdressing and Beauty Therapy. Later, they attended St. Martin's College from 2003 to 2006, where they earned a BSc (Hons) in Physiotherapy. Rachael then pursued a Master of Science (MSc) in Pain Science and Management at Keele University from 2006 to 2007. Following this, they pursued a Doctor of Philosophy (PhD) in Health Services Research (Rehabilitation) from St George's, University of London between 2008 and 2013. Finally, in 2014 to 2015, Rachael studied at the University of Southampton, where they obtained a Postgraduate Certificate in Academic Practice, focusing on Education.
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Hippo
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At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact. In the digital age, it’s vital that no one is left behind. That's why we're on a mission to create inclusive digital services that achieve business outcomes. From essential healthcare to staying connected online, we put the user's needs first. With a people-first approach, we solve real problems using the intelligent application of technology. Our ultimate goal is to provide value for our customers and those who rely on them. We firmly believe that inclusive digital services benefit everyone. Join us on this journey towards a more connected and equitable world, and let us help you build for the future and make a lasting impact. We are headquartered in Leeds and located across the UK in Edinburgh, Manchester, Birmingham, London and Bristol.