Gregory Ramirez

Gregory Ramirez is a seasoned client service professional with extensive experience in team leadership and operational enhancements. Currently serving as Client Service Senior Team Lead at Hire Horatio CX since January 2022, Gregory has successfully managed a team that improved customer satisfaction and minimized employee turnover, while also achieving a 15% reduction in errors and a 25% decrease in resolution time. Previously, at Concentrix from November 2015 to December 2021, Gregory held multiple roles, including Operations Supervisor, where leadership of a 25-agent team resulted in a 20% productivity increase. Gregory's educational background includes pursuing a degree in Software Engineering at Universidad del Caribe and Universidad APEC.