Jeselle Paulino

Jeselle Paulino is a seasoned professional in client services and customer support, holding the position of Client Services Manager at Hire Horatio CX since November 2021, after progressing through roles including Customer Service Senior Team Lead and Customer Service Team Lead, where responsibilities included KPI measurement, employee training, and performance evaluations. Prior experience encompasses roles such as Team Manager at Newtech S.R.L, Sales Team Manager at AloricaDR, and Operations Supervisor at Data Vimenca, focusing on technical support and coaching within high-performance teams. Jeselle also has experience in project coordination and client delivery as evidenced by the role at Grupo Peña Defilló. Jeselle holds a Bachelor's degree in Advertising from Universidad APEC (2008-2013).