Shontierra Porter

Customer Care Specialist at Hireology

Shontierra Porter currently serves as a Customer Care Specialist at Hireology, following a role as a Customer Experience Agent at Rent The Runway where exceptional service led to top customer satisfaction scores. Previous experience includes a Dispatch Manager position at All Call Transportation, where scheduling optimization achieved a 96% completion rate for ride requests. Career highlights also encompass a Digital Stylist position at Nordstrom Trunk Club with notable KPI achievement and customer engagement, along with extensive experience across various roles in retail and communication, including impactful internships at Rush University Medical Center. Shontierra holds a Master of Science in Health Communication from Northwestern University and a Bachelor's degree in Biology from the University of Illinois Urbana-Champaign.

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Hireology

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Hireology’s recruitment CRM empowers multi-location, decentralized enterprises and independently owned businesses to build their best teams with confidence. The company equips HR and business leaders with the skills and technology needed to manage the full employee lifecycle – from hire to retire – in one seamless platform. With focused expertise across several industries – including retail automotive, healthcare and professional and consumer services – more than 7,000 businesses today trust Hireology to help build great teams, lift customer service and drive profitability. Ranked on the 2016, 2017, 2018, and 2019 Inc. 5000 lists of the fastest-growing companies in the United States, Hireology has grown from a startup to a market-leading organization with over 200 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.