Shontierra Porter

Shontierra Porter currently serves as a Customer Care Specialist at Hireology, following a role as a Customer Experience Agent at Rent The Runway where exceptional service led to top customer satisfaction scores. Previous experience includes a Dispatch Manager position at All Call Transportation, where scheduling optimization achieved a 96% completion rate for ride requests. Career highlights also encompass a Digital Stylist position at Nordstrom Trunk Club with notable KPI achievement and customer engagement, along with extensive experience across various roles in retail and communication, including impactful internships at Rush University Medical Center. Shontierra holds a Master of Science in Health Communication from Northwestern University and a Bachelor's degree in Biology from the University of Illinois Urbana-Champaign.