Peter Watson-Wailes

Founder of https://toughcompetent.com/, a digital CX consultancy, and https://hirund.in/, a SaaS helping organisations operate in a customer-centric way.

A designer, developer and marketer with 16 years experience, he's also a three time contributor to Moz Search Engine Ranking Factors and speaker at various conferences on technology and marketing subjects. Over the years, he's consulted for (amongst others) Fairmont, Raffles & Swissotel, Amazon, Google, Microsoft, Arrow, Rehab.com, Casio, Icelandair, Rightmove and more.