Susan Karnuth

Susan Karnuth brings extensive experience in customer experience and operations management, currently serving as Customer Experience Manager at Hisco, Inc. since October 2017, where Susan has led a team of Integrated Account Specialists to achieve $37 million in sales and a $9.6 million gross profit through effective strategic planning and marketing initiatives. Prior to this, Susan held key roles at Akorn, Inc. as Manager of Contract Administration, overseeing a team that processed significant rebate and chargeback volumes, and at CF Industries as Customer Support Manager, where customer relations and contract management were prioritized. Susan's tenure at W.W. Grainger included positions as Sr. Manager of Sales Support Operations and Manager of Cross Reference Services, demonstrating a strong background in sales operations and team leadership. Educational credentials include an Associate's degree from Oakton College and multiple bachelor's degrees from Roosevelt University in Business Administration and Management.