Ana Alexandra Silva has extensive experience in change management and operational excellence, currently serving as Head of Change Europe at Hiscox since December 2014, with previous roles including Operational Excellence Manager and Partnerships Propositions Manager. Ana co-founded and directed the Orienting Association, managing the Operational Department and coordinating training sessions for volunteers from November 2011 to March 2016. Additional experience includes a Business Analyst position at A.T. Kearney and teaching assistance at Católica Lisbon SBE. Ana's educational background includes multiple degrees in Strategy and Entrepreneurship from Católica Lisbon SBE and IÉSEG, as well as a bachelor's degree in Business Administration and Management from both Católica Lisbon SBE and BI Norwegian Business School.