Shannon Sylva

Shannon Sylva has over 20 years of work experience, starting with UPS in various roles including Pre-Load and Package Center Supervisor, Package Center Manager, Industrial Engineering Manager, Hub Manager, and Business Manager. Shannon then worked at Fritz Companies as the Group Operations Manager, overseeing customs clearance services. After that, they joined FedEx Trade Networks Transport & Brokerage as the Senior Manager of Hub Operations and later became the Managing Director of Express Operations. At Polyconcept North America, Shannon served as the Director of Internal Operations for Bullet Line and Director of Customer Operations for Leed's. Shannon was also the Director of Customer Operations for Polyconcept North America, shaping and directing the corporate customer strategy and operations vision. Currently, Shannon is the Vice President of Customer Experience at Hit Promotional Products, where they lead a large organization.

Shannon Sylva has pursued studies towards a Bachelor's Degree in Business Administration at the University of Phoenix. They have also pursued studies towards a Bachelor's Degree in Administration of Justice at Santa Rosa Junior College. Additionally, Shannon has obtained various certifications including BRAVO Training from Teresa Easler - Corporate Vision Communications Inc / Connect To The Core, Business Protocol and Ethics from UPS, FedEx, and Polyconcept North America, Diversity in the Workplace from UPS and FedEx, Effective Communication from UPS, FedEx, and Polyconcept North America, Employee Relations from UPS, FedEx, and Polyconcept North America, Executive Effectiveness Development - Emotional Intelligence from Brenda Smith - Peoplesmith Global, Inc. at Peoplesmith Global Coaching, Inc., Hub Systems Training School from UPS, Labor Relations from UPS, FedEx, and Polyconcept North America, Leadership Development from UPS, FedEx, and Polyconcept North America, Leadership Institutes from UPS, FedEx, and Polyconcept North America, Leadership in the Global Economy from Penn State Executive Programs, Management Practices and the Law from UPS, FedEx, and Polyconcept North America, Planning & Organizing from UPS and FedEx, Quality Systems & Improvement from UPS, FedEx, and Polyconcept North America, Self Growth - Personal & Professional from Tanya Chernova, Seven Habits of Highly Effective People from FranklinCovey, Supervisor's Basic Training School from UPS, and Total Quality Management (TQM) from UPS.