John Reisenbuchler

John Reisenbuchler is a seasoned professional with extensive experience in managed services and support operations, currently serving as Senior Director of Operations at Hitachi Solutions America since January 2007. In this role, John oversees Customer Success Managers to ensure service excellence and builds strong relationships with client executives to act as a trusted advisor. Previous positions include Director of Managed Services and Director of Support Services at Hitachi Solutions and Hitachi Consulting, where John enhanced service capabilities and optimized support processes through strategic adaptations and acquisitions. Additional experience spans various roles in customer care and technical consultancy across multiple organizations, including Avanade Inc. and Entegrate USA. Educational credentials include an Associate of Science degree in Finance/Economics from Harper College and studies at the University of Illinois Urbana-Champaign.