Hitachi Solutions America
John Reisenbuchler is a seasoned professional with extensive experience in managed services and support operations, currently serving as Senior Director of Operations at Hitachi Solutions America since January 2007. In this role, John oversees Customer Success Managers to ensure service excellence and builds strong relationships with client executives to act as a trusted advisor. Previous positions include Director of Managed Services and Director of Support Services at Hitachi Solutions and Hitachi Consulting, where John enhanced service capabilities and optimized support processes through strategic adaptations and acquisitions. Additional experience spans various roles in customer care and technical consultancy across multiple organizations, including Avanade Inc. and Entegrate USA. Educational credentials include an Associate of Science degree in Finance/Economics from Harper College and studies at the University of Illinois Urbana-Champaign.
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Hitachi Solutions America
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Hitachi Solutions is a global IT consulting and services firm. We are a 100% Microsoft platform focused organization, where people and customers are always our top priority. Hitachi Solutions' mission has always been “to contribute to society through the development of superior, original technology and products”. That statement of purpose works in tandem with that of Microsoft's mission which is “to empower every person and every organization on the planet to achieve more.”’ Fostering customer evolution is our collective goal. Industry focused - our team of 3,500+ subject matter experts and professionals from across the globe, build forward thinking and sustainable business modernization solutions. Starting at concept 1 and iterating to an open-ended finish, we ensure that our resting foothold leaves our customers with a springboard platform to adapt, grow and thrive. Empowering those companies to flourish in the ever-changing competitive landscape, through Microsoft technology and business applications. Hitachi Solutions is part of Hitachi, Ltd. — one of the largest organizations in the entire world. We are fortunate to be a part of our parent company's rich history and extraordinary network of innovators. This internal circuitry allows us osmotic learning from over 850 companies that make up the Hitachi conglomerate, worldwide.