Hitachi Vantara
Emerson Palacio serves as the Sr. LATAM Director of Customer Support & Success at Hitachi Vantara, a position held since June 2012, where leadership entails developing customer support strategies that enhance profitability and client satisfaction across LATAM operations. Previously, Emerson held the role of Senior Customer Services District Manager at Hitachi Vantara, managing customer service operations in 27 states. Prior experience includes serving as Adv Customer Services & Support Senior Manager at Oracle and Technical Operations Manager at both Sun Microsystems and 7COMm. Educational qualifications consist of multiple MBAs focused on Business & Management, International Executive Business Management, and Software Engineering, complemented by leadership training at IMD.
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Hitachi Vantara
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Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders use the value in their data to innovate intelligently and reach outcomes that matter for business and society – what they call a double bottom line. Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people and your machines. They help enterprises store, enrich, activate and monetize data for better customer experiences, new revenue streams and lower business costs.