Emerson Palacio

Emerson Palacio serves as the Sr. LATAM Director of Customer Support & Success at Hitachi Vantara, a position held since June 2012, where leadership entails developing customer support strategies that enhance profitability and client satisfaction across LATAM operations. Previously, Emerson held the role of Senior Customer Services District Manager at Hitachi Vantara, managing customer service operations in 27 states. Prior experience includes serving as Adv Customer Services & Support Senior Manager at Oracle and Technical Operations Manager at both Sun Microsystems and 7COMm. Educational qualifications consist of multiple MBAs focused on Business & Management, International Executive Business Management, and Software Engineering, complemented by leadership training at IMD.