Keesha Cooper

Keesha Cooper is a seasoned professional with extensive experience in customer service and project management, currently serving as the Director of First Contact Resolution at HiTouch Business Services since February 2012. Keesha's expertise includes mergers and acquisitions, call center metric development, and customer retention strategies, along with a focus on eCommerce service management across major platforms such as Amazon and eBay. Prior roles include Customer Service Supervisor at The General® and Verizon, where Keesha managed complaint resolution and enhanced customer satisfaction. Keesha also held the position of Customer Service Manager at Ingram Content Group, emphasizing leadership development and quality assurance. Keesha holds a degree from Middle Tennessee State University (MTSU).