Martin Leonard

Customer Education Specialist at Hivebrite

Martin Leonard has a diverse work experience spanning several industries. Martin most recently worked at Hivebrite as a Senior Customer Support representative, where they worked closely with clients to troubleshoot software issues, provide solutions, and contribute to the product development process. Prior to that, they worked at Amazon Web Services (AWS) as a Cloud Support Associate, providing technical support to customers. Martin also has experience at Twitter as a Subject Matter Expert, where they provided assistance and training to agents, tracked team performance, and identified improvement opportunities. Martin also worked at Quantcast as a Senior French Customer Success Specialist, where they managed accounts and campaigns, delivered customer service, and worked collaboratively with cross-functional teams. Martin has prior experience at Google as an Advertising Onboarding Process Specialist and at Ad6 Media as an Advertising Account Manager. Martin's work experience also includes a role as a Full-Time English Student at Castle Forbes English School and a Marketing Internship at ContentSquare.

Martin Leonard completed a Bachelor's degree in Networking and Systems Security at CCT College Dublin from 2019 to 2020. Prior to this, they pursued a Master of Business Administration (MBA) in Digital Communication and Media/Multimedia at ECS (European Communication School) from 2013 to 2014. In 2011 to 2012, they obtained another Bachelor's degree in Digital Project Management from FIM CCI Formation. Their earliest academic achievement was a Technician Diploma in General Sales, Merchandising, and Related Marketing Operations from Salvador Allende HighSchool Caen, which they completed from 2008 to 2010. Martin Leonard has also obtained additional certifications, such as Microsoft Certified: Azure Fundamentals from Microsoft in July 2020, Twitter Ads Trainer from Cpl in October 2018, and DoubleClick AdX for Buyers Fundamentals from DoubleClick in April 2015.

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Previous companies

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Timeline

  • Customer Education Specialist

    October 1, 2023 - present

  • Senior Customer Support

    August, 2021