Florence Fong

Florence Fong is a skilled professional with extensive experience in customer support and technical analysis. Currently serving as a Customer Support Team Lead and previously as Support Engineer III at Data Innovations LLC since February 2019, Florence specializes in troubleshooting software issues related to Instrument Manager and EP Evaluator, enhancing customers' laboratory experiences. Prior roles include Contract Clinical Analyst positions at Galen Healthcare Solutions, where responsibilities included quality assurance testing of electronic medical records. Florence's background also includes microbiology quality assurance testing at Perrigo Company plc, project management and logistics at JE Compliance Services, and environmental science at Tetra Tech Clancy Environmental. Educational qualifications include a Master of Science in Environmental Science from the University of Arizona and a Bachelor of Science in Microbiology from the University of New Hampshire, complemented by web development training from Burlington Code Academy.