Norma Pérez H.

Senior Customer Success Manager at Hivebrite

Norma Pérez H. has a diverse work experience in various roles and industries. Norma started their career in 2015 as a Project Management Consultant at Consulting, Logistics, and Services (CLS-Experts). In 2016, they worked as a Purchasing and Logistics Assistant at International Trade Solutions, where they were responsible for handling quotations, purchase orders, and negotiating prices.

In 2018, Norma joined Singulart as an Artist Liaison & Client Relations, where they recruited renowned contemporary artists and managed their portfolios. Norma also wrote biographies and gathered information about their artworks.

From 2018 to 2021, Norma worked at Meero as a Talent Acquisition Specialist, focusing on the fashion and beauty sectors in e-commerce. Norma sourced top professionals for commercial photo shoots and collaborated with companies such as Clarins, Alexander McQueen, and Wish.

In 2021, Norma joined Partoo as a Partner Success Manager, where they provided onboarding support, training, and guidance to partners on digital marketing solutions. Norma focused on increasing product usage, analyzing performance, and fostering successful partnerships.

Currently, Norma is employed as a Customer Success Manager at Hivebrite. Their responsibilities include ensuring customer satisfaction and success with the platform, managing onboarding, adoption, and retention, as well as resolving account issues.

Overall, Norma has developed skills in customer success, talent acquisition, project management, and client relations throughout their work experience.

Norma Pérez H. began their education in 2012 at the EF Executive Language Institute, where they obtained a Cambridge English Level Test certification in the field of language. In 2013, they attended Tecnológico de Monterrey, where they pursued a Bachelor's degree in Business Management and Strategy, which they completed in 2017. During their time at Tecnológico de Monterrey, they also participated in an academic exchange program at ESSCA in 2013. In 2017, they briefly attended Bangkok University, focusing on International Tourism and Aviation Administration. Currently, Norma Pérez H. is enrolled in TBS Education, pursuing a degree in International Management.

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