Shankar Srinivasan

Shankar Srinivasan currently serves as the Head of Support at Hiver. Prior to this, they spent seven years with Symantec, where they served as Global Manager, Experience Assurance. In this role, Shankar managed customer experience for the Insider team of 100+ members, and also oversaw customer experience for two additional contact centers. Shankar then expanded the scope of their role to include management of support operations in China and Japan.

In 2011, Shankar left Symantec to join Unisys India as Service Desk Manager. In this role, they were responsible for managing business accounts in the ITIL process. Shankar left Unisys in 2012 to join Sutherland Global Services as Team Manager. In this role, Shankar was responsible for program-level CSAT and NPS scores, as well as managing escalation teams. Shankar remained with Sutherland until 2019, when they joined Hiver.

Shankar Srinivasan has a Bachelor's Degree in Business/Commerce, General from Bharathidasan University. Shankar also has a Management Essentials degree from Harvard Business School Online. Shankar is certified by COPC Inc. in COPC-CSP and by BSI in Certified Enterprise Risk Professional (CRISP). Shankar is also certified by COPC Inc. in Copc service journey and by BSI in ISO 9001 Lead Auditor - Quality Certification. In addition, they have an ITIL Foundation Certification Training Level in ITIL Foundation Level and a Lean Six Sigma Green Belt Certification from Six Sigma. Finally, they are certified by COPC Inc. in COPC Inc. Service Journey Thinking.

Their manager is Niraj Ranjan, CEO & Co-Founder. A direct report to Shankar Srinivasan is and Susan Puri - Support Specialist. Some of their coworkers include and Nitesh Nandy - CTO & Co-Founder.