Denisse Andrea Hernandez

Tech Enablement, Support Technician at HiveWatch

Denisse Andrea Hernandez has a diverse work experience spanning various roles and industries. Denisse Andrea began their career at Living Spaces Furniture in 2018, where they served as a Salesperson from June 2018 to December 2019. Denisse Andrea then transitioned into the role of Operations Lead from January 2019 to September 2020.

In 2020, Denisse joined Lenders Choice Escrow as an Escrow Assistant. Denisse Andrea held this position from September 2020 to February 2022.

Denisse currently works at HiveWatch as a Business Development Representative, a role they have held since February 2023. Prior to this, they were the Customer Support Operations Lead at HiveWatch from January 2023 to June 2023. Before that, they worked as a Customer Success Specialist at HiveWatch from March 2022 to January 2023.

Denisse Andrea'swork experience demonstrates their ability to adapt to different roles and industries while maintaining a focus on customer support, operations, and sales.

Denisse Andrea Hernandez is currently enrolled at California State Polytechnic University-Pomona, where they are pursuing a degree in Criminal Justice/Law Enforcement Administration. Denisse Andrea began their studies at Citrus College in 2018 and completed an Associate's degree in Criminal Justice and Corrections in 2020.

In addition to their educational background, Denisse has obtained various certifications. In 2014, they completed Basic Fingerprint Identification and Analysis Training at La Sierra University. More recently, in 2022 and 2023, they acquired several certifications related to software tools and customer support. Some of these certifications include the ClickUp Novice Certificate from ClickUp, the Jira Fundamentals Badge from Atlassian, and various certifications from Zendesk, such as Agent Workspace, Foundational Support, Messaging, Omnichannel Agent, and Talk/Voice.

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Timeline

  • Tech Enablement, Support Technician

    May 1, 2024 - present

  • Account Manager

    September 1, 2023

  • Business Development Representative

    February 1, 2023

  • Customer Support Operations Lead

    January, 2023

  • Customer Success Specialist

    March, 2022