Lida Najjar

Lida Najjar is an experienced professional in customer service and operations management, currently serving as a Contact Center Supervisor and Customer Experience Leader at HiWEB since November 2021. In this role, Lida supervises contact center operations, focusing on agent performance, service quality, and continuous improvement through KPI analysis. Previous positions include Sales Supervisor at HiWEB, Operations Manager at Esam.ir, and NPS Senior Supervisor at TAPSI, where Lida managed teams, implemented performance programs, and optimized operations. Lida's career began at HiWEB, where a foundation was built as a Senior Contact Center Specialist and Training Lead. Lida holds a Bachelor's degree in Computer Hardware Engineering from Qazvin Islamic Azad University, completed in 2013.