Paula Daniela Caro Carvajal

Paula Daniela Caro Carvajal is a seasoned professional with extensive experience in process control, social CRM management, and customer service. Currently serving as a Process Controller at HK Global Trading Ltd. since March 2022, Paula previously held positions as a Social CRM Manager at Huwge Growth LTD and a Bilingual Agent at Sitel Group, where notable achievements included driving a 50% increase in potential clients and maintaining a customer satisfaction rating above 95%. Paula's career commenced at Yaxa México, with roles such as Key Account Executive and Quality Control Specialist, where successful interventions led to significant improvements in client satisfaction and sales outcomes. An educational background in industrial engineering and logistics technology further complements Paula's skill set.