Michael Brown

Michael Brown is an accomplished IT professional with extensive experience in IT service management. Currently serving as Head of IT Service Management at HM Revenue & Customs since May 2021, Michael previously held the position of Service Delivery Manager at Ingenico Group from July 2017 to May 2021, where responsibilities included leading training and quality teams and managing service delivery improvements. Prior experience at BT, spanning over a decade, involved various leadership roles including Service Manager, Training Manager, and Complaints Manager, with a focus on designing service models and ITIL compliant processes. Michael holds multiple ITIL certifications, a BSc in Computing from Edinburgh Napier University, and additional qualifications in Prince2 and training practice.