Mateusz Szkodziński

Mateusz Szkodziński has gained a diverse range of work experience in various roles and companies. Mateusz started their career as an intern at Asplex Sp. z o.o. in 2014. In 2015, they worked as an Office Worker at docFlow S.A. before transitioning to the role of Data Verification Junior Specialist in 2016 and later becoming a Quality Shift Coordinator in 2017.

In 2017, Mateusz joined Hoist Polska sp. z o.o. and held multiple positions. Mateusz initially worked as a Data Searching Junior Specialist for a few months before becoming a Predictive Dialer Manager. In this role, they managed a team of 60 people, implemented a predictive dialer software, deployed new solutions, created SQL queries, programmed in VBA language, analyzed KPIs, and developed the internal CRM program. Mateusz also conducted on-the-job implementation trainings and collaborated with Hoist's units across Europe. Mateusz continued working at Hoist Polska sp. z o.o. until March 2020.

From March 2020, Mateusz worked at Hoist Finance as a Group Tactical Planning Specialist/Predictive Dialer Manager. In this role, they ensured an aligned approach and strategy across 8 Contact Center departments in Europe, reported key MI results, optimized dialing in a compliant and efficient manner, identified performance challenges, managed the workforce management software, and supported the tactical management team. Mateusz monitored and assessed performance in real-time, managed the Aspect system, developed its functionalities, created SQL queries, and programmed in VBA language.

Overall, Mateusz Szkodziński has developed strong skills in managing teams, implementing software, analyzing data, and programming, making him a valuable asset for companies in the finance and contact center industries.

Mateusz Szkodziński began their education journey at Zespół Szkół Teleinformatycznych i Elektronicznych from 2011 to 2015, where they obtained a degree in Technik Informatyk with a focus on Informatyka. Mateusz then continued their studies at Wroclaw University of Economics and Business from 2015 to 2018, earning a Bachelor's degree in Business Informatics. Following this, they pursued a Master's degree in the same field at the same institution from 2018 to 2020.

In addition to their formal education, Mateusz Szkodziński has achieved several certifications to enhance their skills and knowledge. Mateusz obtained a Diploma confirming professional qualification for IT Technicians from Zespół Szkół Teleinformatycznych i Elektronicznych, although the specific month and year of completion are not provided. Mateusz also completed an IT Technician Internship with Asplex Sp. z o.o., for which they received a Completion Certificate.

Furthermore, Mateusz Szkodziński has obtained the following certifications: IT Manager from altkom akademia in September 2022, Business Analysis based on the BABOK Guide from altkom akademia in May 2022, Project Management according to PMBOK Guide from the Project Management Institute in November 2021, Aspect Via: Developing Voice Applications with Via CX - (10-day class) from Alvaria, Inc. in September 2021, and Professional Planning Forum Specialist - Accreditation from The Forum in November 2020.

These education milestones and certifications demonstrate Mateusz Szkodziński's commitment to acquiring knowledge and expertise in the fields of Business Informatics, IT, and project management.