Natalie Chaplen

Natalie Chaplen is an experienced professional in customer operations and management within the travel industry. Currently serving as Head of Customer Operations at HolidayTaxis Group since May 2023, Natalie previously held roles at Adventure Yogi as Head of Operations and at Here (Care Unbound Ltd) as Pathway Operational Manager - Spine. Natalie's prior experience includes significant positions at loveholidays, Travelopia, Classic Consulting, and TUI, where responsibilities varied from managing operational departments and overseeing customer experiences to crisis management and team leadership. Natalie's educational background includes attendance at Varndean College and Varndean School.